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ORDERING

When placing an order, you agree that any and all information given is accurate and complete.

 

All orders are subject to acceptance and product availability.

 

All prices listed on winstonthebear.co.uk are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. There is no added sales tax.

 

No contract for the sale of any product will exist between you and winstonthebear.co.uk until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.

 

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost, the postage you are charged and an estimated delivery time.

 

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

 

If your order has not been accepted, you will receive an email from us telling you the reasons why.

 

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order.

 

All deliveries are by second class post.

 

If you would like to place an order for delivery outside the UK please contact us at hello@winstonthebear.co.uk to agree a price for postage. Be aware there may be duties and taxes when sending goods abroad. You are responsible for any additional costs. 

RETURNS

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can.  We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.

 

Once we've heard from you that you wish to cancel an order, any sum debited to us from a credit or debit card will be re-credited to that credit or debit account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to winstonthebear.co.uk unless the return is as a result of an error by us.

 

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

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